Diablo II: Resurrected, a remaster of Blizzard's classic action-RPG hack-and-slash game, was released in September on PCs and consoles, two decades after the game's initial release on computers. Diablo II: Resurrected is a remaster of Blizzard's classic action-RPG hack-and-slash game, Diablo II: Resurrected is a remaster of Blizzard's classic.
The fact that this remaster had some teething problems at launch didn't prevent players from accessing the online mode, grinding levels, and accessing their character saves (for the most part). Blizzard's end, on the other hand, has been experiencing some issues over the past week, and many players (across all platforms) are having trouble simply logging into the game. A number of players have even reported that they have lost control of their characters as a result of the ongoing server downtime and buy D2R runes.
It appears that many players are still experiencing the same issues, despite the fact that patches and fixes have been released in an attempt to rectify the situation. On social media, the situation has reached the point where the hashtag is beginning to gain popularity - some players have already requested refunds for their own digital copies of the game on consoles, but this is not an option for those who purchased the game directly from Blizzard. Those who purchased the game directly from Blizzard will not be eligible for a refund.
A number of our Pure Xbox colleagues have also reported having difficulty logging into the game on multiple occasions, with some reporting that it took up to seven or eight attempts just to access their saved games.
Additionally, Blizzard has published a lengthy update on its website, with the following being the main highlights:
The fact that our server outages have not been caused by a single issue means that we are addressing each issue as it arises, employing both short-term mitigation measures and longer-term architectural changes. The loss of character progression has been reported to be limited to a small number of players; in the future, any loss caused by a server crash should be limited to a few minutes at the most. We do not consider this to be a satisfactory solution, and we will continue to look into the matter. In collaboration with others at Blizzard, our team is working to improve the overall game experience so that it is enjoyable for all players.
With some engineering specifics in this section, we hope to provide you with a better understanding of why these outages have occurred, what we've done to address each instance, and how we're investigating the root cause of the problem on a more general basis. Commencement of the story at its very beginning.